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Is it a scam call?

Story: You get a phone call. The caller says they’re from the ATO. They want you to pay a debt (which you know nothing about), or are asking for your personal details.

But it doesn’t seem quite right. Maybe the caller:

  • is aggressive
  • threatens that if you don’t pay you will be arrested and sent to jail, or
  • tries to make you call another number outside normal business hours.

Or maybe you have received an email or SMS offering you a tax refund or asking for personal details, but it just smells wrong.

What to do if you think it is a scam?

You need to check it out.

If you get a phone call, ask the caller for:

  • their full name and extension number
  • their team leader’s full name and extension number.

You can the ATO on 1800 008 540 to verify that the caller is from the ATO.